Frequently Asked Questions

Both on our website and in stores, only items from the current season are for sale. If an item is sold out, we will try to re-stock it as soon as possible. If an item is sold out, we will remove it from our website. When a size of an item you wish to purchase appears shaded in light grey and, therefore, cannot be selected, it means that it is not currently available.

Although you can order as a guest, having a Zainab Hasan account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.

To create your very own Zainab Hasan Online Account, follow these simple instructions:

  • Click on the ‘Sign In’ button on the top right-hand corner of the home page
  • Click on the ‘Create an Account’ button at the bottom of the screen

In the event of a forgotten password, simply:

  • Click on ‘Forgot Password’ on the sign in page
  • Enter your email address
  • Click on the link sent to you in your email address
  • Enter your new password

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address

Your order history will be available on your Dashboard on your Account page

Cash on Delivery (available nationwide)

To avail COD, please follow these instructions.

  • At checkout, select ‘Cash on Delivery’
  • Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash)

Unfortunately, COD is only available in Pakistan.

For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.

To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the cart page.

Unfortunately, for logistical reasons, we only accept cash for COD orders.

No, you need only pay the full amount in cash once your parcel is delivered to you.

Local Order delivery can take between 4-6 working days. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order. During SALE delivery time is up to 15 working days.

Shipping charges are mentioned separately as a part of the order on the check-out page. Final amount charged will include shipping charges

Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.

It is only possible to change the address of a processed order before it has been dispatched. Please email Customer Care and check if your order has been dispatched or not.

All payment and shipping data presented by our clients is kept secure and classified. Only approved personnel have access to this data

 

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