Frequently Asked Questions

Although you can order as a guest, having a Zainab Hasan account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.

To create your very own Zainab Hasan Online Account, follow these simple instructions:

• Click on the ‘Sign In’ button on the top right-hand corner of the home page
• Click on the ‘Create an Account’ button at the bottom of the screen

In the event of a forgotten password, simply:

• Click on ‘Forgot Password’ on the sign in page
• Enter your email address
• Click on the link sent to you in your email address
• Enter your new password

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address

Your order history will be available on your Dashboard on your Account page

To avail COD, please follow these instructions.

• At checkout, select ‘Cash on Delivery’
• Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash)

Unfortunately, COD is only available in Pakistan.

For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.

To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the cart page.

Unfortunately, for logistical reasons, we only accept cash for COD orders.

No, you need only pay the full amount in cash once your parcel is delivered to you.